Are you an outgoing people-person that loves nurturing great client relationships? Have you got previous experience within the care sector, in particular homecare? Are you looking for a remote gig with a fast-growing company that can fit perfectly around your lifestyle commitments? If so, we’d love to talk.
Client Relationship Manager
Remote with Adhoc Meet-ups in Reading, Berkshire
£28,000 – £30,000
Part or Full Time Available
We are a forward-thinking, specialist Live in Care agency that carefully matches carers to client needs. Sounds simple right? Well… the care space wasn’t quite hitting the mark. That was until our founders Luca and Dr Neil set about tackling the key issues they regularly encountered as experts in the care industry space. Issues including the difficulty of sourcing and retaining high-quality carers, support workers and PAs.
Where you come in:
We are a forward thinking and fast-growing live in care agency looking to expand our client facing team.
We are a small, dedicated and friendly team and have a positive and supportive working environment with no office politics. You will work almost exclusively from home.
We are looking for you to work either part time or full time from between 3 and 5 days a week from home.
Your main role will be to contact both existing and new clients and talk them through our services and problem solve. You will need to be confident at selling our services and explain the great service that we provide. You will ensure that you follow up leads and accurately record information given by clients which you will then write up as a role description to let carers know what will be expected of them. You will speak to carers who are currently on placements to support and coach them and arrange for replacement carers when breaks are required.
You will help to maintain our systems and report weekly figures to our management team. You will be assessing the suitability of carers for clients and facilitating a positive placement and care experience. You will be required to maintain a close relationship with the recruitment team to ensure bookings can be filled by carers with the appropriate skills and experience. On occasion you may need to assist with recruiting carers.
+ Previous client management experience
+ You need to be an excellent communicator and persuader.
+ Able to multitask accurately
+ Well organised
+ Enthusiastic, self motivated with a positive attitude
+ Productive and hardworking
+ An especially clear and professional telephone manner is essential.
+ Excellent written and spoken English.
Interested? Apply here for a fast-track path to the management team.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR
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